Terms and Conditions
- Direct-booking guarantee
Blue Skies Stays
Effective date: 10 August 2026
Blue Skies Stays is the trading name of BLUE SKIES PROPERTY SERVICES LTD, company number 10267158, registered office: Unit 19, Mandale Park, Cannon Street, Middlesbrough, TS1 5AJ, United Kingdom.
Bookings
These terms apply to direct accommodation bookings made through the Blue Skies Stays website.
The property, dates, guest count, total price, cancellation terms, payment schedule and property rules shown before payment form part of the booking.
A booking is not accepted until payment has been successfully processed and the reservation has been confirmed.
Guest information
You must provide accurate guest and contact information and have authority to make the booking.
Only the guests and maximum occupancy stated in the booking may stay at the property.
Payment
Prices are shown in pounds sterling unless stated otherwise. Payments are processed securely by Stripe.
If payment is authorised but the reservation cannot be confirmed, we will not intentionally capture payment for an unconfirmed booking.
Do not submit another payment while a booking is being investigated unless we confirm that this is necessary.
Cancellation and changes
The cancellation policy and any applicable charges are shown before payment and in your confirmation.
Requests to change or cancel must be sent to [email protected]. A change or cancellation is not effective until confirmed by us.
- 50% deposit payable when booking.
- Remaining balance due 30 days before arrival.
- More than 30 days before arrival: deposit refunded in full.
- Less than 30 days before arrival: deposit forfeited.
Check-in and check-out
Unless your confirmation states otherwise, check-in is from 3:00 pm and check-out is by 10:00 am.
Early check-in, late check-out and extensions are subject to availability and written agreement.
Use of the property
Guests must:
- use the property lawfully;
- respect neighbours;
- follow the property rules;
- keep the property and its contents secure;
- report damage or maintenance issues promptly; and
- leave the property reasonably clean and tidy.
Parties, events, unauthorised commercial activity and subletting are not permitted.
Smoking is prohibited inside the accommodation. Pets are permitted only where the property listing expressly allows them.
Damage and additional costs
You may be responsible for reasonable, evidenced costs caused by damage, loss, missing items, excessive cleaning, lost keys or breach of these terms.
We will provide details of any proposed charge and give you an opportunity to discuss it.
Our responsibilities
We will provide the confirmed accommodation for the booked dates.
If circumstances outside our reasonable control make the accommodation unavailable, we may offer a reasonable alternative or refund affected amounts.
Nothing in these terms limits liability that cannot legally be limited or removes your statutory consumer rights.
Complaints
Contact [email protected] as soon as possible if you experience a problem. Reporting an issue promptly gives us a reasonable opportunity to help.
Privacy and cookies
Our Privacy Policy explains how we process personal information.
Our Cookie Policy explains how cookies and similar technologies are used.
Governing law
These terms are governed by the law of England and Wales. Consumers may also have mandatory rights under the law of the part of the United Kingdom in which they live.
Contact
BLUE SKIES PROPERTY SERVICES LTD trading as Blue Skies Stays
Unit 19, Mandale Park, Cannon Street
Middlesbrough, TS1 5AJ
[email protected]
01642 205 204
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