Frequently Asked Questions

Our fully furnished homes offer a level of comfort and convenience other forms of accommodation simply cannot match. From our state of the art booking system to our 24/7 property management team, each aspect of our service is designed to offer the ultimate in short-term stays.

Some of our properties do allow pets but please be aware extra charges may apply.

You can find us on AirBnB, Booking.com and Vrbo amongst others but we always recommend booking directly through our website. It’s quick and easy and will always offer our best rates. If you have any specific requirements, leave us a message or give us a call and we’ll be happy to assist.

If you need to make a change to your reservation, please contact us by email at hello@project1-omp26xidyy.live-website.com or by phone on 01642 205204 and we will accommodate your requests wherever we possibly can.

We will always endeavour to accommodate any requests subject to availability.

Arrival time is from 3pm onwards and departure time is by 10am. However, we are happy to accommodate your specific needs wherever possible so please do get in touch.

If you’re planning a stay with us, we can often offer viewings subject to the property in question being vacant at the time of your request.
Yes, fresh towels and bedding are provided weekly.

All of our homes have either off-street parking or on-street parking directly in front of the property.

Yes, high speed WiFi is provided in all our homes.

We currently have homes across the North East but we are expanding across the UK so do watch this space!

Yes. We love to accommodate families and items such as travel cots, highchairs and safety equipment can be provided upon request.
Smoking is strictly prohibited in all our homes.

Yes, we offer housekeeping service at regular intervals throughout your stay. Extra cleans can be arranged on request at an agreed cost.

Check out is 10am unless agreed otherwise in advance. If you fail to check out on time a fee may be charged to cover any costs incurred.

Most of our properties have smart locks so this shouldn’t be an issue. If you are locked out please don’t hesitate to contact our property management team who will be happy to help.

We can hold any belongings for a specified period of time and arrange return subject to postage costs.

Should you require the full address for taxi’s, takeaway deliveries etc:
4 Whessoe Road, Stockton-on-Tees, TS20 2FA 

You can find the username and password stated on the underside of the Wi-Fi router. Please take
care to ensure none of the wires become loose from the router when looking for the login details
as this may affect the connection.

We politely request you pull the green wheelie bin to the front of the property every Thursday in order for the rubbish to be collected. Please ensure all rubbish is removed from the property and placed in the wheelie bin on the day of your departure. This really helps us keep the property as
hygienic as possible.

We also ask that all used pots, crockery and cutlery are placed in the dishwasher and a clean cycle started upon your departure from the property. Your help in doing so is greatly appreciated.

The property has assigned parking for one vehicle. Please park using the driveway to the front of the property. We ask that you please show consideration to the vehicles and parking of the local residents.

Should you experience any maintenance related issues during your stay please contact the
following:

During the hours of 8am – 11pm: Helen – sales@blueskiespropertyinvestment.co.uk, alternatively
you can drop Helen a message using the message function of the booking platform you used
when making the booking, e.g. AirBnB, Booking.com.

Out of Hours/Emergency during the hours of 11pm – 8am: Emily – Fixt Management 07494
742626. When using this number please ensure you quote ‘Blue Skies Stays’ and the full property
address, alongside a description of the problem. Please only use this number for out of hours and
emergency maintenance issues.

Our maintenance team will make a professional assessment and help to rectify the issue as soon
as possible.

We politely ask you ensure you know where the property key(s) are at all times, however we do understand accidents can happen. If you find yourself locked out of the property or you have misplaced the key you will be required to let us know at the earliest opportunity in order for us to allocate a member of the team to meet you with the spare key(s). Please be aware if the services of a locksmith are required to gain access to the property, the cost of doing so will be charged to yourself.

Taxi journeys within the Teesside area are very reasonably priced when making a booking. You will be charged a fixed rate and we recommend asking for this when making the reservation. Reliable local services include:

Teesside Cars – 01642 875875
Royal Cars – 01642 666666
Stockton Taxis – 01642 805805
Sky Line Taxis – 01642 900900
Tees Valley Cabs – 01642 533335

Access to A19 – 2.6 miles (8 minute drive)
Access to A66 – 5.8 miles (11 minute drive)

Stockton Train Station – 2.1 miles (8 minute drive)
Thornaby Train Station – 3.8 miles (12 minute drive)

Should you require specific directions please do not hesitate to let us know and we can offer assistance.

Norton Village – 2.1 miles (8 minute drive) You are perfectly situated to access a large number of eateries, bars and pubs within Norton Village itself. Even better news, it’s walking distance. Take a 3 minute stroll into Norton Village where you will find  everything from local pubs, cocktail bars, open-mic nights, live bands and a wide selection of restaurants and bistros.

Yarm High Street – 7.1 miles (19 minute drive) If you fancy visiting somewhere further afield, Yarm offers bars, pubs and restaurants all along the cobbled high street. If you’re looking for an al fresco experience, Yarm is the place to go offering a number of beautiful beer gardens along the banks of the River Tees. Yarm High Street is also home to a selection of independent boutiques.

Middlesbrough – 8.2 miles (16 minute drive) The town of Middlesbrough can offer something for everyone – high street shops, bars, pubs, cafe’s, restaurants, art galleries, cinema, football ground, theatre and much more.

Should you require any recommendations or specific directions please do not hesitate to let us know and we can offer assistance.

Don’t feel like going out? There are a number of supermarkets and takeaway options nearby if you chose to opt for a quiet night in.

Supermarkets

Spar – 2 minute walk
Lidl – 1.1 miles (6 minute drive)
Aldi – 1.6 miles (6 minute drive)
Tesco Extra – 1 miles (4 minute drive)

Takeaways

Royal Garden (Chinese Food) – 3 minute walk
Bengal Tiger (Indian Food) – 2.3 miles (10 minute drive)
La Chef (Pizza/Kebab/Burger) – 2 minute walk
The Fry Guys (Fish & Chips) – 3 minute walk
Greggs – 1 minute walk
Subway – 1 minute walk
McDonalds – 1 miles (4 minute drive)
KFC – 2.8 miles (12 minute drive)
Burger King – 3.6 miles (13 minute drive)
Five Guys – 7.3 miles (15 minute drive)

Please note a lot of the local restaurants and bars also offer a take out option.

Parties and gatherings are strictly prohibited.

Please be considerate of our neighbours. Noise must be kept to a minimum.

Parents must not leave their children unsupervised and are responsible for their safety at all times.

Please clean up after your pet and do not allow them on the furniture.

Please close the windows and lock the doors when leaving.

Smoking is strictly prohibited in the property. Cigarette butts must be disposed of safely, ensuring they are fully extinguished and not littered on the grounds of the property.

Please report any damages, breakages or faulty equipment immediately.

Please refrain from moving any furniture from one room to another to avoid any damage to either the furniture or the property.

Turn off any electronics before leaving the property.

Please ensure the heating thermostat is turned to zero at the end of your visit

If you have any other questions, concerns or need to notify us of anything you can contact us on sales@blueskiespropertyinvestment.co.uk.

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